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Why Choose The Brown Box
🚚
Free Shipping Across India
With warehouses in 7 states, we deliver fast
✓
Safe, Non-Toxic Materials
100% kid-friendly materials
💬
Dedicated Support
Just WhatsApp +91-8401696269
♻️ Sustainable & Ethical
All our packaging is 100% recyclable.
Your purchase helps support local artisans
Frequently Asked Questions
1️⃣ Shipping & Delivery 🔹 Q: Do you offer free shipping across India? 💬 A: Yes! We offer free shipping across India. With warehouses in 6 states, we ensure quick deliveries. Contact us to check the estimated delivery time for your pin code! 🔹 Q: How long will it take to receive my order? 💬 A: Delivery times vary based on your location. Most metro cities receive orders within 3-5 days, while other areas may take 5-7 days. Reach out to us for exact timelines! 🔹 Q: Do you provide express or same-day delivery? 💬 A: At the moment, we do not offer same-day delivery, but we are working on faster shipping options. If you need urgent delivery, please contact us, and we’ll do our best to assist you!
2️⃣ Return Gifts & Bulk Orders 🔹 Q: Do you offer bulk discounts for return gifts? 💬 A: Yes! We have special pricing for bulk orders. If you’re purchasing for birthday parties, school events, or special occasions, contact us for a custom quote! 🔹 Q: Can I get personalized return gifts? 💬 A: Yes! We offer customized packaging and personalized craft kits for bulk orders. Let us know your requirements, and we’ll create something unique for your event! 🔹 Q: How do I choose the right return gifts for different age groups? 💬 A: We offer age-appropriate return gift options for different age groups: ✔ 3-5 years: Simple DIY kits & coloring activities ✔ 6-8 years: Paper crafts, painting kits, fun DIY sets ✔ 9+ years: Advanced DIY projects like macrame, dreamcatchers, and Lippan art If you’re unsure, contact us, and we’ll help you choose the perfect return gifts!
3️⃣ Product Information & Customization 🔹 Q: Are the craft kits safe for kids? 💬 A: Yes! All our kits use non-toxic, child-safe materials and are designed to be fun, engaging, and completely safe for kids. 🔹 Q: What materials are included in your DIY craft kits? 💬 A: Each kit comes with all necessary materials, including colors, brushes, embellishments, and step-by-step instructions. Specific inclusions depend on the craft type. Check the product details for more information! 🔹 Q: Can I customize the craft kits? 💬 A: Yes! For bulk orders, we can customize the contents, themes, and packaging of our craft kits. Get in touch with us to discuss your requirements!
4️⃣ Payments & Order Support 🔹 Q: What payment methods do you accept? 💬 A: We accept credit/debit cards, UPI, net banking, and wallets for easy and secure payments. 🔹 Q: How can I track my order? 💬 A: Once your order is shipped, you’ll receive a tracking link via email/SMS. You can use it to track your shipment in real time. 🔹 Q: What is your return and exchange policy? 💬 A: We do not accept returns for craft kits due to hygiene reasons. However, if you receive a damaged or incorrect item, please contact us within 48 hours, and we’ll arrange a replacement.
🚀 Want More Info? We’re Here to Help! 📩 Still have questions? Contact us via WhatsApp, Email, or Call, and we’ll be happy to assist you!