Help Center & Policies
The Answers You Need
We stock a wide collection, but realize that questions may come up at points during your browsing and purchasing experience. Take a look at our FAQ section and contact us if you can’t find what you’re looking for.
Cancellation and Refund Policy
This cancellation policy outlines about how you can cancel or seek a refund for a product/service that you have purchased through the Website. Under this policy:
Cancellation
Cancellations will only be considered if the request is made within 1 Business days of placing the order. However, cancellation requests may not be entertained if the orders if we have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Refund
We take utmost care to pack our products. In case of receipt of damaged or defective items, please report to our customer service team at info@thebrownbox.org within 24 hours of receiving the product. The request will be entertained once we have checked and determined the same at our end. This should be reported within 5 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them. In case of any refunds approved by Cotton Ride, it will take 7-14 days for the refund to be processed for you.
Return
We do not entertain return of products.